Data Retention Policy

We keep personal information only as long as it is needed for the purpose it was collected for, and for the periods our legal and professional obligations require.

Retention periods

• Website enquiries that do not proceed — deleted within 12 months of last contact.
• Self-check report requests — deleted within 12 months of delivery of the report.
• Engagement records (scopes, reports, correspondence) — retained for 7 years after the engagement closes, reflecting limitation periods and professional record-keeping obligations.
• Financial records — retained as required by tax law.

Disposal

Electronic records are deleted from active systems and rotated out of backups on schedule; paper records, where they exist, are securely destroyed.

Your requests

You may ask us to delete personal information earlier; we will do so unless a legal obligation requires retention, and we will tell you which obligation applies.

Questions about this policy can be directed to audits@rtotrainingresources.com.au, 1800 266 160, or 2/10 Lawn Court, Craigieburn VIC 3064.