Complaints and Feedback Policy
Entity: RTO Training Resources Pty Ltd (ABN 17 631 073 213, ACN 631 073 213) · Last reviewed July 2026
We publish fixed scopes so there is less to argue about — but when something goes wrong, this is how we handle it.
How to raise a complaint
Email audits@rtotrainingresources.com.au with "Complaint" in the subject line, or call 1800 266 160. Include the engagement reference if you have one.
What happens next
- We acknowledge your complaint within two business days.
- A person not involved in the original work reviews it.
- We respond with findings and any remedy within ten business days. If we need longer, we tell you why and when.
Remedies
Where our work has not met the published scope, remedies may include re-performance of the affected part of the scope, a fee reduction, or a refund of the affected component. Nothing in this policy limits your rights under the Australian Consumer Law.
Feedback
Feedback that is not a complaint is welcome at the same address and is reviewed monthly by the service owner.
Questions about this policy can be directed to audits@rtotrainingresources.com.au, 1800 266 160, or 2/10 Lawn Court, Craigieburn VIC 3064.